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Quick Guide to Landlord and Tenant Board Process in Ontario

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Quick Guide to Landlord and Tenant Board Process in Ontario


The landlord-tenant relationship can sometimes become complex, especially when disputes arise. In Ontario, the Landlord and Tenant Board (LTB) is the primary avenue (tribunal) for addressing landlord and tenant disputes. This tribunal was created by the Residential Tenancies Act (RTA) on January 31, 2007, and has since been governed by the Act.

The LTB process is divided into three stages: (i) filing an application, (ii) mediation and hearing, and (iii) enforcement of orders. The Board’s primary goal is to provide a fair and impartial resolution to disputes and ensure that both parties understand their rights and responsibilities under the law.

This quick guide seeks to provide a clear understanding of the LTB and its procedures, ensuring you have all the necessary resources and knowledge to handle and resolve any disputes that may arise effectively.

Disclaimer: This guide doesn’t replace official resources or legal advice specific to your situation. It also does not replace the Ontario Landlord and Tenant Board official website.


Common Issues Addressed at the Landlord and Tenant Board


The Landlord and Tenant Board deals with various issues related to the landlord-tenant relationship, including but not limited to:


  • Non-payment of rent
  • Unlawful eviction
  • Rent increases
  • Maintenance and repair disputes
  • Issues with tenant behavior or conduct
  • Security deposits and last month’s rent issues
  • Illegal Entry
  • Overcrowding
  • Pets and Property Rules
  •  Termination of Lease
  • Utilities and Services
  • Harassment or Discrimination
  • Health and Safety Concerns


Navigating the Landlord and Tenant Board Process


As mentioned earlier, the LTB process can be broadly categorized into (i) Filing an Application, (ii) Mediation and Hearing, and (iii) Enforcement of Orders.


Filing an Application Stage


  • Initiation: Either the landlord or tenant can initiate a process by filing the appropriate form specific to their dispute. This will detail the nature of the issue and the resolution sought.
  • Service to the Other Party: Once the application is filed, the Board will schedule a hearing and provide you with two copies of your application and a Notice of Hearing, which includes details of the hearing’s location and date. You must serve one copy to your landlord, and you must retain the other copy for yourself.


Mediation and Hearing Stage


  • Mediation: Before a formal hearing, the landlord and tenant have the option to opt for mediation. Mediation is voluntary; you need not participate. However, it requires the agreement of both the landlord and tenant. If both agree to mediate, a neutral third party (dispute resolution officer) will help them resolve their issues mutually.
  • Hearing: If mediation fails or is not opted for, the matter proceeds to a hearing where both parties present their case. After considering the evidence, the adjudicator or member gives a decision.


Enforcement of Orders Stage


  • Issuance of Orders: Post-hearing, the LTB issues an order based on the adjudicator’s decision.
  • Enforcement: If either party doesn’t comply with the order, the aggrieved party may need to take additional steps for enforcement, usually through the Ontario Court of Justice – Small Claims Court.


Frequently Asked Questions for Landlord and Tenant Board Process


What forms are required for the LTB process?


Depending on the nature of your dispute, different forms might be needed. It’s essential to ensure you’re using the correct form specific to your issue.


How much does it cost to file an LTB application?


There are fees associated with filing applications at the LTB. Ensure you’re aware of the current costs and any possible waivers for low-income individuals.


What happens if I miss my hearing date?


Missing a hearing can have significant implications, including the possibility of the Board issuing a decision in your absence.


Can I represent myself at the LTB?


While individuals can represent themselves at the LTB, having a legal professional, i.e., a lawyer or landlord and tenant paralegal, can provide valuable insights and expertise, ensuring your case is presented in the best possible light.


What happens after an order is given by the LTB?


Once the LTB issues an order, the disputing parties must adhere to it. If a party fails to comply, the other party might need to take enforcement action.

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